At Eskonomics Solutions LLC, we strive to deliver exceptional service and ensure customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. Below is our refund policy:
1. Service Satisfaction
We are committed to providing high-quality solutions and support. If you are dissatisfied with our service, please contact us within 7 days of the service completion date to discuss your concerns. We will make every effort to resolve the issue to your satisfaction.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- Service Errors: If a mistake was made in the service provided, we will correct it at no additional cost. If the issue cannot be resolved, a refund may be issued.
- Unfulfilled Services: If we are unable to complete the agreed-upon service, you may be eligible for a refund for the portion of the service not delivered.
- Dissatisfaction with Results: If you are dissatisfied with the outcome of our service, please contact us to discuss your concerns. We may offer a partial refund if we cannot resolve the issue to your satisfaction.
3. Non-Refundable Items
Certain services and fees are non-refundable, including:
- Consultation Fees: Fees for initial consultations or assessments.
- Custom Work: Custom or special-order services tailored specifically to your requirements.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to us via phone or email within 7 days of the service completion.
- Provide Details: Include your name, contact information, and details of the service provided, along with the reason for your refund request.
- Review Process: We will review your request and respond within 3 business days. If eligible, we will process your refund according to the original payment method.
5. Changes to the Policy
Eskonomics Solutions LLC reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately.
If you have any questions about our refund policy, please don’t hesitate to contact us. We are here to ensure that your experience with Eskonomics Solutions LLC is satisfactory and transparent.